Return & Refund Policy
Last updated: August 2026
1. Inspection Upon Delivery
Customers are requested to check the parcel thoroughly in front of the delivery rider before completing payment and accepting the delivery.
2. No Replacement & No Exchange Policy
Due to hygiene, authenticity, and the electronic/consumable nature of products (including pod devices, coils, e-liquids, and disposables), we do not offer replacement, return, or exchange once the delivery has been received and confirmed.
3. Damaged or Wrong Item on Delivery
If you receive a wrong or damaged item upon arrival, you may refuse to accept it directly from the delivery rider, or immediately notify our hotline/WhatsApp support with an unboxing verification.
4. Support & Assistance
For any queries or order assistance, please call our customer hotline or chat with us directly via our WhatsApp support.